You can create different teams to assign tickets to, and for each team you can create a unique email alias, which customers can contact directly.
Tickets can be assigned automatically amongst team members, balanced , randomly, or manually..
You can interact with your requestors via the Live Chat and instantly create a ticket directly via the chat window.
Set the standard for your teams by creating your own SLA rules, determining specific deadlines within which tickets should be responded to, and resolved based on priorities.
Get a full overview of all your tickets with the Helpdesk dashboard and keep track of your performance and success rate.
Questions or issues that you receive frequently can be postes in the online forum which can then serve as a FAQ section where customers can easily find answers to their most common problems.
You can make your learning materials such as slides, videos, or documentation available on your website via Odoo Slides, sharing them with customers by publishing your content on your Helpdesk page. No need to re-import everything a second time on the Helpdesk page, all your educational content stays in sync.
Customers can provide feedback on their customer experience in just a click by using the customer rating system. This allows you to track their level of satisfaction as well as the rating of the team member in charge of the ticket for easy KPI tracking.